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Manager | Akamai Innovations | Austin, TX
June 2022 – Present

• Increase production efficiency from 1 website/week to 1 website/day
• Hire and train new employees in Design, Development and Systems
• Streamline IT Updates to weekly stack improvements
• Design, build, test, and support websites for new clients
• Create and maintain 80% of documentation
• Reduce number of places documentation to central location

Web Designer & Developer | Akamai Innovations | Austin, TX
June 2021 – June 2022

• Design and build websites for new clients
• Support existing clients' websites
• Update website directories to help drive traffic to client sites

UX Design Teaching Assistant | Austin Community College | Austin, TX
July 2020 – Present

• Help Students learn and apply UX Design Principles
• Help students use software such as Figma, Adobe Creative Suite, etc.
• Work on departmental Design projects that improve the service provided to students using UX and Service design techniques
• Increase student lab attendance by 40%

UX Design Consultant | Freelance | Austin, TX
May 2019 - July 2020

• Save clients time from poor ventures by conducting UX Research
• Identify usability issues in products through Heuristic Analysis
• Implement Design in Website
• Create Wireframes and Prototypes
• Test and Iterate throughout projects

Customer Success Representative | Consilience Software / Conduent | Austin, TX
December 2015 - October 2017

• Conduct contexual inqueries and gather user research and insights
• Mentor and hire new employees and train clients
• Work in cross-functional team to achieve deliverables

Natural Programmer Intern | Texas Comptroller of Public Accounts | Austin, TX
May 2015 - November 2015

• Write, Test, and Support code to collect and allocate revenue
• Gather Functional Requirements from business side

Coach / Mentor | LASA Robotics
September 2014 - Present

• Manage development of robot during entire development cycle
• Teach basic design principles
• Manage $10,000 budget over a 7 month period every year
• Manage a team of 30-40 students and 4 adults

Skills

User Centered Design, Web Design, Prototyping, Mentoring, Project Management, Conflict Resolution, Written and Oral Communication, Time Management, Concept Sketching, User Research

Tools

Wordpress, Adobe Illustrator, Invision, HTML/CSS, Sublime, JIRA, Trello, Github, Confluence, Subversion, Adobe Photoshop, Figma, Gimp, Inkscape, Moz, Slack, Teams, Miro

Education

Certificates

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